Ways to Get in Touch With Donbet Support

Getting in Touch With Donbets Casino UK

We answer player queries at Donbets Casino UK through two channels: live chat and email, both staffed 24 hours a day, seven days a week. Live chat is the fastest route for account access, verification or payment questions, while email suits anything that needs documents attached, such as proof of residence or an ID copy.

Complaints and formal issues

If something goes wrong with a deposit, withdrawal or bonus, we ask that it is raised with our support team within 2 months of the issue occurring. If a complaint cannot be resolved directly with us, it can be escalated to an independent body or the regulator overseeing our licence, which we detail on our licensing page.

We operate as GTW B.V., incorporated in Curaçao, and our payment processing is handled through CYGTW LTD, based in Limassol, Cyprus. For questions tied to account access rather than a transaction, our login page covers password recovery and sign-in steps directly.

Support Channels at a Glance

Each channel we offer serves a different purpose, and choosing the right one gets a faster answer.

Both channels are staffed around the clock, so there is no need to wait for business hours before raising an account or payment question with us.

What to Prepare Before Reaching Out

When we are asked to verify an account, we request a name, email and date of birth, an ID, passport or driver's licence, and proof of residence no older than 3 months. We give players 30 days to provide these documents once requested, so it helps to have them ready before starting a chat or sending an email.

Refund requests are handled only if the funds in question were not played, and we ask that these be submitted within 14 days of the deposit, or within 30 days if the account was accessed by someone else. An administration fee of up to 20% may apply to returned deposits in these cases.

For anything related to deposit and withdrawal methods or processing, our support team can point players to the details on our payments page, and for limits, time-outs or self-exclusion requests, these are handled by email as outlined on our self-exclusion page.