Donbet Limits, Time-Outs and Self-Exclusion

Player protection tools at Donbet Casino

At Donbet Casino we offer three core tools: account limits, a time-out arranged through support, and self-exclusion lasting from six months to five years. These sit alongside our 24/7 live chat and email support, which is available whenever a player wants to set or adjust a tool.

How self-exclusion works

We handle self-exclusion requests by email, and unless a shorter or longer period is specified the default length we apply is six months. Once active, the exclusion covers the period chosen, from six months up to a maximum of five years, and is set up directly by our team rather than through an automated account switch.

Time-outs and limits

A time-out is arranged the same way, by contacting our support team, giving players a shorter pause option than full self-exclusion. We also offer account limits that a player can request to manage deposits or play. All of these tools are offered free of charge and are part of how we run donbet casino responsibly for every account holder.

Requesting a limit or exclusion

We ask players to contact live chat or email to set a time-out or self-exclusion, since neither is a self-service toggle in the account settings. Our support operates 24/7, so a request can be made at any hour and is not limited to office times. This same support channel is also where account-level limits are arranged.

Once a self-exclusion request is confirmed, we close the account for the agreed period, with six months applied by default when no other length is given. A player wanting the shorter end of that range or the full five years simply states this when writing in. We do not reopen an excluded account early once the request has been processed.

These tools exist separately from our wider account rules, including the one-account-per-person policy that already restricts a single user, household or device to one account at Donbet Casino. For details on how our account access and sign-in work day to day, see our account sign-in page, and for how deposits and withdrawals are handled while limits are active, see our payments page.

Self-exclusion lengths at a glance

The table below sets out the self-exclusion periods we offer and how each one is requested.

In short, the shortest commitment is six months and the longest is five years, with every request going through our support team rather than account settings.