Safer Play Tools Offered by Donbet

Staying in control while playing at Casino Donbet

We provide account limits, time-outs and self-exclusion so that play at Casino Donbet stays manageable. These tools sit alongside our 24/7 support, available by live chat and email, so help is never far away if a limit needs adjusting or a break is required.

Time-outs and self-exclusion

A time-out can be arranged directly through our support team at any point. For longer breaks, self-exclusion runs from 6 months up to 5 years and is requested by email, with 6 months applied by default if no other period is chosen. Once set, the exclusion applies to the account for the full duration selected.

We also point players towards independent support organisations, including Gamblers Anonymous, GamCare and Gambling Therapy, for guidance beyond what our own tools cover. Parental control software such as CyberPatrol, Net Nanny and CYBERsitter can further restrict access to the site from a shared device. Full details of how these tools work together are set out on our self-exclusion page.

Responsible gambling tools at a glance

The table below sets out the core tools we make available and how each one is activated.

Each tool can be used on its own or combined, and our support team is reachable around the clock to put any of them in place.

External help organisations

Beyond our own account tools, we signpost players to independent organisations that specialise in gambling support.

• Gamblers Anonymous — peer support groups for people affected by gambling
• GamCare — independent gambling support services
• Gambling Therapy — online help for players and their families
• CyberPatrol, Net Nanny and CYBERsitter — parental control software to restrict site access from a device

These organisations operate independently of Donbet and can be contacted directly for advice that goes beyond the limits and time-outs we offer through our own account settings.

How our support team helps with limits and breaks

Our live chat and email support is staffed 24/7, which means a limit, time-out or self-exclusion request can be submitted at any hour. Requests for self-exclusion are handled by email, while shorter time-outs can usually be arranged through live chat during the same conversation.

Verification may be requested when setting or changing certain limits, following the same document checks used elsewhere on the account. We keep records in line with our standard data retention practices, so a self-exclusion period set once remains enforced for its full duration without needing to be renewed manually.