Donbet Terms and Account Conditions

Account Rules at Donbet

We only open accounts for members aged 18 and over, and each person may hold one account per household, device, IP address, phone number, card and e-wallet. Players searching for Donbets Casino terms will find that registration requires a name, email, date of birth, and later a valid ID, passport or driving licence plus proof of residence no older than three months.

Verification and documents

We allow 30 days to submit the requested documents once asked. Names must be in Latin or Cyrillic script, otherwise video verification is required. We keep account records for 10 years under anti-money-laundering rules and personal data for 5 years. Two-factor authentication is available for anyone who wants extra protection on sign-in, which we explain further on our account access page.

Residents of Aruba, Bonaire, Curaçao, the Netherlands, Saba, St Maarten, Georgia, the USA and FATF-blacklisted countries cannot register with us. Russian and Belarusian accounts are closed under sanctions, with balances retained.

Bonus Terms at a Glance

Each welcome offer carries its own deposit range, wagering requirement and time limit, and we summarise the key ones below.

Full conditions, including excluded games, sit on our wagering requirements page, and the welcome packages themselves are detailed on our welcome bonus page.

Prohibited Conduct We Do Not Allow

We enforce a strict set of rules to keep play fair, and breaching any of the following can lead to account closure or forfeited funds.

• Sharing a wallet, card or account between two or more players, which results in closure and deposits returned minus 20%.
• Using disposable email addresses to claim no-deposit offers or free spins.
• Placing bets at odds or multipliers below 1.30, which may not count toward wagering.
• Holding more than one account per person, address, phone number or payment method.
• Letting an account balance fall below £1 while a bonus is active, which auto-cancels the bonus.
• Submitting false or mismatched verification documents, including Politically Exposed Person status left undisclosed, which can trigger a 20% fee on returned deposits.

These rules apply across our casino section and sportsbook alike.

Withdrawals, Refunds and Closure Fees

Withdrawal limits are set at £7,500 per week and £15,000 per month, with wins above £15,000 paid in monthly instalments of up to £15,000. If a deposit has not been wagered at least once before a withdrawal request, 20% may be deducted from the amount returned.

Refund requests must be made within 14 days of a deposit, or 30 days if the account was accessed by someone else, and an administration fee of up to 20% can apply. Closing an account under suspected fraud can carry a termination fee of up to 50%, and dormant accounts are charged £10 per month after 12 months of inactivity.

Complaints must be raised with our support team within two months of the issue; unresolved cases can be escalated to an independent body or the regulator. We also offer account limits, time-outs and self-exclusion from six months to five years, described on our self-exclusion page.