Donbet's Approach to Protecting Your Personal Data

Our Privacy Policy and Data Protection Standards

At Donbet Casino we collect only the information needed to open, verify and secure an account: your name, email address and date of birth at registration, followed by an identity document (passport or driving licence) and proof of residence no older than three months once verification is requested. This data supports account security, anti-money-laundering checks and compliance with the terms set by our operator, GTW B.V., under Curaçao Gaming Authority licence OGL/2024/250/0115. Details of the licence itself are set out on our licensing page.

How long we keep your information

Records used for anti-money-laundering purposes are retained for 10 years, while general personal data is kept for 5 years. If we request verification documents, we need them within 30 days; names written outside the Latin or Cyrillic alphabet require video verification instead of document upload. Accounts linked to politically exposed persons may be closed, with a 20% fee deducted from any returned deposit.

Securing your account

Two-factor authentication is available to add a second layer of protection to your login, alongside the password tools covered on our sign-in page. Our payment agent, CYGTW LTD, based in Limassol, Cyprus, handles payment processing separately from the operator.

What We Collect and Why

Each piece of data we request serves a specific verification or compliance purpose rather than general marketing. The list below reflects exactly what is gathered during registration and account checks.

• Name, email address and date of birth, collected at registration to confirm you meet our minimum age of 18
• Government-issued ID, passport or driving licence, requested to verify identity before withdrawals are processed
• Proof of residence no older than 3 months, used to confirm your current address
• Video verification, required instead of a document scan when your name uses an alphabet other than Latin or Cyrillic
• Account activity records, kept for 5 years for general personal data and 10 years where anti-money-laundering rules apply

Documents must reach us within 30 days of being requested, forming part of the same verification process described on our overview page covering bonuses, games and payments together.

Your Rights Over Your Data

Verification at Donbet is tied directly to how funds move through your account. Deposits and withdrawals, including the £7,500 weekly and £15,000 monthly limits described on our payments page, depend on the identity and address checks outlined above being completed and kept current.

If you believe your data has been mishandled, or you have a dispute over how your account was processed, our support team can be contacted within 2 months of the issue arising; unresolved complaints may then be escalated to an independent body or the regulator. Refund requests on unplayed funds follow a similar window, generally 14 days, extended to 30 days if someone else accessed your account, and an administration fee of up to 20% may apply.

Self-exclusion and account limits, which also affect how long certain records are retained, are explained in full on our self-exclusion page.